Customer service: without a digital strategy, companies can shut shop

The contact center is an area that highlights just how much pressure is on companies to transform. According to the latest Global Contact Center Benchmarking Report from Dimension Data, successful customer service is already impossible today without the use of digital channels. Continue reading “Customer service: without a digital strategy, companies can shut shop”

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Kundenservice: Ohne digitale Strategie können Anbieter einpacken

Der Contact-Center-Bereich macht deutlich, wie stark der Druck zur Transformation in Unternehmen ist: Laut dem aktuellen Global Contact Center Benchmarking Report von Dimension Data funktioniert erfolgreicher Kundenservice ohne die Einbindung digitaler Kanäle schon heute nicht mehr. Continue reading “Kundenservice: Ohne digitale Strategie können Anbieter einpacken”

Join the cloud! And what’s going to happen to the data centre?

The data centre is the heart of a company’s IT infrastructure. But this status is also not immune to the digital transformation. Following a precise analysis, companies now have to decide whether or not they wish to continue exclusively with services from their own data centres or to upgrade their IT structures with cloud solutions. Continue reading “Join the cloud! And what’s going to happen to the data centre?”

Wireless Business: Mobile accesses sharply on the rise

More mobility, more cloud: Mobile and wireless accesses in business have increased dramatically. According to the 2014 Network Barometer Report, wireless business has grown by approximately 30 percent over the past twelve months. Continue reading “Wireless Business: Mobile accesses sharply on the rise”