Sensible Daten müssen gut geschützt sein. Doch dass es sie gibt, ist keine geeignete Ausrede, um den technischen Fortschritt ganzer Wirtschaftszweige zu bremsen oder gar zu verhindern.
The contact center is an area that highlights just how much pressure is on companies to transform. According to the latest Global Contact Center Benchmarking Report from Dimension Data, successful customer service is already impossible today without the use of digital channels. Continue reading “Customer service: without a digital strategy, companies can shut shop”
Companies want to grow in order to secure their market position and so they merge with or take over other companies. However, what most people forget is how the success of such transactions is linked to the IT infrastructure. Continue reading “Mergers and Acquisitions: Why they can’t work without IT”
According to a joint survey by North Bridge and Gigaom, close to 45 percent of all companies world-wide run critical business processes in the cloud or are planning a comprehensive shift (Click to Tweet). This means that today almost every second company uses IT as a service (ITaaS) to handle key processes or is planning to outsource to the cloud. Continue reading “IT as a service in every second company”
The procurement, architecture and management of IT services are undergoing dramatic change and placing enormous demands on next-generation IT. Continue reading “Next-generation IT calls for new strategies”
The data centre is the heart of a company’s IT infrastructure. But this status is also not immune to the digital transformation. Following a precise analysis, companies now have to decide whether or not they wish to continue exclusively with services from their own data centres or to upgrade their IT structures with cloud solutions. Continue reading “Join the cloud! And what’s going to happen to the data centre?”